Postmortems from the on-call desk
Every incident arrives with the postmortem drafted.
The same five-beat shape the rotation reviews under duress — Timeline, Root cause, Customer impact, Resolution, Rollback — published as soon as the incident closes. The on-call still signs off; the desk still writes.
Published
The latest from the desk.
August 13, 2026
An SRE guide to AI-assisted incident triage
How correlation across logs, traces, and deployment diffs shortens time-to-root-cause — and the spots where the on-call's judgement still has to close the loop.
Read the postmortemJuly 21, 2026
First postmortem from the on-call desk
How the desk opened a fix on checkout-api before the on-call finished reading the page — and what the postmortem looked like when the incident closed.
Read the postmortemBring Nightglass into the rotation
The desk writes the postmortem. The on-call signs off.
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